Public administration and government

Quality control in public administrations involves a series of measures and practices aimed at evaluating and improving the quality of the services offered.

This includes the establishment of quality standards and the definition of indicators to measure the performance and efficiency of processes. In addition, feedback and follow-up mechanisms are implemented to gather citizen feedback and make necessary adjustments. 

The implementation of a quality management system, such as ISO 9001, is common in public administrations to ensure a systematic and consistent approach to quality control and assistance. These systems provide a structured framework for planning, executing and monitoring activities, as well as documenting results and continuous improvement. They also promote transparency by establishing effective communication channels and clear decision-making processes.