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Q ICTE
What is it?
The Institute for Spanish Tourism Quality (Instituto para la Calidad Turística Española, ICTE), which comprises the most important tourism associations in Spain, has developed a quality system for Spanish tourism companies (Sistema de Calidad Turístico Español, SCTE). This system aims to offer a tool that qualitatively improves tourism businesses, such as hotels, restaurants, golf courses, etc.
When meeting the requirements established by the SCTE, the Q for Tourist Quality is awarded – an element that allows customers to be aware of the company’s commitment to quality.
The ICTE has a series of specific rules for each sector, so that any tourist establishment that wants to demonstrate its costumers its commitment to continuous improvement and quality can have a certification that supports and proves it.
Legal framework
- OCA Global is accredited by ICTE to act as a system certifier under the requirements of the standards themselves.
Who is it for?
The ICTE sector standards are aimed at all types of tourism businesses. Currently, the normalised sectors are the following:
- Travel agencies
- Rural accommodation
- Spas
- Campsites
- Golf courses
- Convention bureau
- Timeshare companies
- Natural Protected Areas
- Ski and mountain resorts
- Tourist guides and training programs
- Hotels and tourist apartments
- Nautical-sports facilities
- Nightly entertainment
- Tourist information offices
- Conference centres
- Tourism employers
- Beaches
- Restaurants
- Tourist transport by road
- Active tourism