UNE 93200:2008
What is it?
Service Charters are documents accessible to the public in an establishment or organisation that provide specific information on the services offered to customers, as well as the rights and quality commitments in relation to these services. The charters support the continuous improvement of the company and facilitate the relationship with the users of the service.
Service Charters have become one of the most popular and effective tools, used both by Public Administrations and by private companies, to communicate their users the services they provide and the commitments they assume in their provision, becoming thus a fundamental initiative for the modernization of the management of numerous organisations.
Compliance with the UNE 93200 standard ensures that the Service Charters do not become mere declarations of intentions, forgetting their true meaning: to assume quality commitments that meet the expectations of the users.
Legal framework
- UNE 93200 Service Charters.
Who is it for?
It is ideal for entities and organisations that provide a service to citizens such as Public Administration entities, autonomous organisations, or public/private companies.
